Travel Information
How to Submit a Claim
 
CANCELATIONS
Step 1: Inform NTS that you are canceling your travel program
  • Call our office to let us know: 863-644-6261
  • Put your cancellation in writing via ONE of the following methods: 
  • via email
  • via fax: 863-647-4411
  • via mail: Attn Passenger Service PO Box 6378 Lakeland FL 33807
Step 2: Contact Trip Mate to complete paperwork

ALL OTHER CLAIMS
Step 1: Inform NTS that you will be filing a claim
  • Put your concern in writing via ONE of the following methods:
  • via email
  • via fax: 863-647-4411
  • via mail: Attn Passenger Service PO Box 6378 Lakeland FL 33807
Step 2: Contact Trip Mate to complete paperwork